Refund policy

Returns and refunds

We want you to be happy with your order. If something isn't right, please get in touch.

Coffee
You can return unopened coffee within 14 days of receiving it. Because coffee is a food product, we can't take back opened bags unless they are faulty or we sent you the wrong item.

Mugs, clothing, candles and bags
You can return unused items in their original packaging within 14 days of receiving them.

Damaged, faulty or wrong items
If your order arrives damaged or faulty, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including postage.

How to return an item
1. Email limakcoffeeco@yahoo.com with your order number and the items you'd like to return.

2. Post the items to:
Limak Coffee Co.
27 Cooperage Road
St Austell
Cornwall
PL25 5SH

3. We recommend a tracked postage service. Unless the item is damaged, faulty or wrong, you pay for return postage.

Refunds
When your return arrives we'll check it and email you. We refund the price of the item and the original standard delivery charge to your original payment method within 14 days of receiving the return. Your bank may take a few more days to show it.

This policy does not affect your statutory rights.